I hate to sound like a shrill ex-girlfriend but I cannot believe American Airlines still hasn't replied to my complaint letter. I guess this whole thing is a bit like a break up. Especially, since it drives me to say thing like the following;
If you can't be bothered to reply it is the same as saying what happened was a-okay by you. And why on G-d's green earth (that I love to fly around) would I chose you over Copa or Us Airways? You obviously don't care about my feelings. Even after all the miles....I guess that is the part that bugs me the most.